| Q:
Why should I use prepaid calling cards instead of regular
long distance service from my local company? |
| A:
Whatever company you use for long distance calls there is
a risk that prices can go higher without notice and without
your acknowledge. When you get your bill it may be too late
to argue. Using prepaid service your risk is limited, so you
can manage your expenses. Besides, prepaid calling cards can
be used not only from your home, but also from any telephone,
even from a pay phone. Most of our cards are available to
use from Payphones, Mobiles and Hotels. In all cases we recommend
our clients to check the specific information of each phone
card before buying it to make the best decision.The third
reason is an ability to pick up a calling card with the best
rates for the countries you call to. You may ensure that we
have very favourable rate on calls to the most countries,
just see our calling rates list. |
| Q:
What are the ways of payment? |
| A:
Currently we accept all major credit cards: Visa, MasterCard,
American Express Diners and Discover. You can make an online
order using your credit card. We also accept payments via
PayPal (an Ebay company) for US customers. |
| Q:
Is it safe to submit my credit card over the web? |
| A:
At Bestratescall.com website you never have to worry about
credit card safety. Our cutting edge security technology guarantees
that every transaction you make at our website is 100% safe.
Any page at Bestratescall.com that asks you for personal information
is highly secure. Our secure servers protect your information
using advanced encryption and firewall technology. Our Secure
Sockets Layer (SSL) is the industry standard and is the best
software available today for secure commerce transactions.
It encrypts all of your personal information, including credit
card number, name, and address, so that it cannot be read
as the information that travels over the Internet. Once the
information reaches us, we use a complicated mathematical
algorithm, available only to us to decode your personal information. |
| Q:
Are there any transaction fees with my order? |
| A:
There is a US$ 0.50 transaction cost for purchases of US$
5 or less. We highly recommend you to make bigger purchases
to avoid this fee. Take into account that the expiration date
of the cards (if any) is not activated until it is used for
the first time. |
| Q:
How to use your calling cards? |
| A:
You can just follow these
simple instructions. |
| Q:
How do I know how many minutes are left on my card? |
| A:
Each time you make a call, a recorded message will tell you
how much time is left on the card. In this way you will be
able to gain control of the minutes used.. |
| Q:
Which is the difference between Local & Toll Free Access
Numbers? |
A:
Local Accesses: When using phonecards with local access the
total cost of the call will be divided in two portions: the
cost of the local call will be charge to your fixed telephone
bill and the international part will be discounted of the
balance of the card. This type of accesses is designed to
provide better rates in your international call and could
be used without restrictions from any type of telephone.
Toll-Free
Accesses: The telephone calls from toll-free access are those
that will allow to perform calls where the total cost of the
same will be discounted from the balance of the calling card,
without any additional charges. Such always have nation-wide
range, although its use could be restricted in hotels and
payphones. |
| Q:
How do I receive my Calling Card? |
| A:
After finishing the Purchasing Process, you will be shown
the result of the order process and you will be notified of
your order status. When purchasing our cards, you will get
an e-mail with your card's PIN and access numbers, Dialing
Instructions and Technical Support numbers. You can now see
your PIN's online automatically once your order is approved.
You will be able to see your PIN online at your account by
clicking on the approved order at your 'Order History'. This
way you won't have to rely on e-mails. |
| Q:
Are these cards rechargeable? Can I add more time to my card? |
| A:
Some of our cards are rechargeable, allowing you to recharge
your account in seconds or enable Automatic Recharging, and
always have minutes available, avoiding purchasing a new PIN
each time you are out of credit. We recommend you to view
the 'Card Details' to find this ones. |
| Q:
What does the different order status mean? |
A:
Open: In these cases, the order has not been processed
yet. The calling cards have been selected but for some reason
the shopping process has not been correctly finished. In these
cases, your credit card has not been charged yet, nor will
you receive your PIN numbers. Remember that your purchase
will only be registered when the shopping process is fulfilled
and the system displays a confirmation message on screen.
If this is your case, please retry your purchase or send us
an e-mail and one of our Customer Support Representatives
will gladly assist you finishing your Purchasing Process correctly.
Verification in Process: Once the shopping process
has been correctly fulfilled, and you are a first time shopper,
we may call you to verify your order. Meanwhile, the order
will appear as "Verification in Progress" and the
PIN number will not be sent until the order is approved. If
you are not a new shopper, the reason for your order to be
in this status is due to the fact you are probably using a
new credit card or due to other exceptional reason. However,
your order will be approved in a matter of minutes without
any need to confirm it by phone.
Approved: In this case, the shopping process has been
correctly fulfilled, your credit card has been charged and
your PIN number has been sent to your e-mail account. In case
you have not received it, you can now see your PIN's online
automatically once the order is approved. You will be able
to see your PIN online at your account by clicking on 'PIN'
at your 'Order History'.
Manual Verification: In these cases, your order and
credit card have been processed. However, your credit card
has been declined by the system. Please note that this can
sometimes happen in online transactions, even with perfectly
good cards. Please give it one more try, checking you have
entered the correct information, note that your debit card
must have an expiration date and the possibility to accept
charges in US Dollars. You may also try using a different
card, and you'll be able to buy without any problems. If this
is your case, please retry your purchase or send us an e-mail
and one of our Customer Support Representatives will gladly
assist you finishing your Purchasing Process correctly.
Cancelled: Orders are cancelled for several reasons.
For instance, when we call you to confirm your first order,
you realized that the card you purchased cannot be used from
your country. When the order is cancelled, the PIN will not
be sent and the charges made to the credit card are declined. |
| Q:
What does Pinless Dialing mean? |
| A:
Pinless Dialing means that you can use your calling card without
having to enter your PIN every time you call. Our system allows
you to set up to 6 different numbers for free to use as Pinless
Dialing locations. These are the numbers from where you will
be using your calling card most often (for example your home
or office) and can be both landline and cell phone.
|
| Q:
How do I search for the best Calling Card for me? |
| A:
To purchase one of our cards, if you already have an account
with us, we strongly recommend login in first. If you do not
have an account, when clicking on 'Proceed to checkout' you
will be able to create one. To select a card, in our home
page please select the origin and destination of your call
and click on 'Search Now'. In the following page you will
find the card listings, sorted from the lowest rating to the
highest. Once you have selected the card you wish to buy,
click on 'Add to Cart'. In the following page you will be
able to Add or Remove the calling cards selected. Finally,
when clicking on 'Proceed to Checkout' you may Review your
Shopping Cart, add a coupon code (if available) and select
your Payment Method. Currently we accept payments with credit
or debit cards such as American Express, Mastercard, Visa,
Diners and Discover. You can also pay with PayPal accounts.
When purchasing our cards, you will receive an e-mail with
your calling card's PIN, access numbers, dialing instructions
and technical support numbers. |
| Q:
How does PC to Phone work? |
| A:
By using 'PC to Phone', you will be establishing a phone call
from your computer to a regular phone or cellular anywhere
in the world, at amazing rates! This service uses your current
internet connection to establish high quality & low-cost
calls. |
| Q:
Will I be charged for creating an account? |
| A:
No. Creating an account is totally free! Please note, that
if you lost your password to login there is no need to open
a new account. You may retrieve your password by entering
your e-mail address here. |
| Q:
Where can I use the wireless cards? |
A:
If you are going to make calls using a toll-free number as
access number you won't be charged by your land line phone
company. If you are going to make calls using a toll-free
number as access
number of USA Card or Green Card you will be charged by your
cell phone company. You can use Green Card if your cell phone
provider doesn’t charge for calls, when you are using
access numbers of this calling card. |
| Q:
What is your refund policy? |
| A:
We are resellers of products that other companies manufacture,
and for that reason we are not able to place a refund or exchange
any calling card that has been used. However, we will be happy
to exchange any unused phone card for a different one of equal
value. |
| Q:
I want to make an International phone call, but I don't know
the destination country area code. Can you help me? |
| A:
Yes! Just visit this
page. |
| Q:
My question isn't here. How can I get in touch with a real
person at Bestratescall.com? Do you offer Customer Support? |
| A:
Yes, you may contact us by phone or e-mail here.
Our team is dedicated to providing you with the necessary
assistance, for a total satisfaction. |
| |
