Bestratescall.com is a distributor of the phone cards. We observe the phone market to find communication companies that provide the most advantageous rates and quality of service. Our prepaid phone cards is a low cost alternative to your current long distance service.
Frequently asked questions about our prepaid phone cards
FAQ about wireless cards
FAQ about our services
FAQ about our prepaid calling cards
Cheap international calls. Cheap prepaid phone cards. Prepaid phone cards! English-Russian-English phone translation! We present a translation service, which is irreplaceable in the situation when you don not speak the same language. Other telecom services!
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Frequently Asked Questions
Common questions about our prepaid phone cards and services

Common questions about our prepaid phone cards and services

Why should I use prepaid calling cards instead of regular long distance service from my local company?
What are the ways of payment?
Is it safe to submit my credit card over the web?
Are there any transaction fees with my order?
How to use your calling cards?
How do I know how many minutes are left on my card?
Which is the difference between Local & Toll Free Access Numbers?
How do I receive my Calling Card?
Are these cards rechargeable? Can I add more time to my card?
What does the different order status mean?
What does Pinless Dialing mean?
How do I search for the best Calling Card for me?
How does PC to Phone work?
Do your cards have minimum connection time?
Where can I use the wireless cards?
What is your refund policy?
I want to make an International phone call, but I don't know the destination country area code. Can you help me?
My question isn't here. How can I get in touch with a real person at Bestratescall.com? Do you offer Customer Support?

Q: Why should I use prepaid calling cards instead of regular long distance service from my local company?
A: Whatever company you use for long distance calls there is a risk that prices can go higher without notice and without your acknowledge. When you get your bill it may be too late to argue. Using prepaid service your risk is limited, so you can manage your expenses. Besides, prepaid calling cards can be used not only from your home, but also from any telephone, even from a pay phone. Most of our cards are available to use from Payphones, Mobiles and Hotels. In all cases we recommend our clients to check the specific information of each phone card before buying it to make the best decision.The third reason is an ability to pick up a calling card with the best rates for the countries you call to. You may ensure that we have very favourable rate on calls to the most countries, just see our calling rates list.
Q: What are the ways of payment?
A: Currently we accept all major credit cards: Visa, MasterCard, American Express Diners and Discover. You can make an online order using your credit card. We also accept payments via PayPal (an Ebay company) for US customers.
Q: Is it safe to submit my credit card over the web?
A: At Bestratescall.com website you never have to worry about credit card safety. Our cutting edge security technology guarantees that every transaction you make at our website is 100% safe. Any page at Bestratescall.com that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology. Our Secure Sockets Layer (SSL) is the industry standard and is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information that travels over the Internet. Once the information reaches us, we use a complicated mathematical algorithm, available only to us to decode your personal information.
Q: Are there any transaction fees with my order?
A: There is a US$ 0.50 transaction cost for purchases of US$ 5 or less. We highly recommend you to make bigger purchases to avoid this fee. Take into account that the expiration date of the cards (if any) is not activated until it is used for the first time.
Q: How to use your calling cards?
A: You can just follow these simple instructions.
Q: How do I know how many minutes are left on my card?
A: Each time you make a call, a recorded message will tell you how much time is left on the card. In this way you will be able to gain control of the minutes used..
Q: Which is the difference between Local & Toll Free Access Numbers?
A: Local Accesses: When using phonecards with local access the total cost of the call will be divided in two portions: the cost of the local call will be charge to your fixed telephone bill and the international part will be discounted of the balance of the card. This type of accesses is designed to provide better rates in your international call and could be used without restrictions from any type of telephone.
Toll-Free Accesses: The telephone calls from toll-free access are those that will allow to perform calls where the total cost of the same will be discounted from the balance of the calling card, without any additional charges. Such always have nation-wide range, although its use could be restricted in hotels and payphones.
Q: How do I receive my Calling Card?
A: After finishing the Purchasing Process, you will be shown the result of the order process and you will be notified of your order status. When purchasing our cards, you will get an e-mail with your card's PIN and access numbers, Dialing Instructions and Technical Support numbers. You can now see your PIN's online automatically once your order is approved. You will be able to see your PIN online at your account by clicking on the approved order at your 'Order History'. This way you won't have to rely on e-mails.
Q: Are these cards rechargeable? Can I add more time to my card?
A: Some of our cards are rechargeable, allowing you to recharge your account in seconds or enable Automatic Recharging, and always have minutes available, avoiding purchasing a new PIN each time you are out of credit. We recommend you to view the 'Card Details' to find this ones.
Q: What does the different order status mean?
A: Open: In these cases, the order has not been processed yet. The calling cards have been selected but for some reason the shopping process has not been correctly finished. In these cases, your credit card has not been charged yet, nor will you receive your PIN numbers. Remember that your purchase will only be registered when the shopping process is fulfilled and the system displays a confirmation message on screen. If this is your case, please retry your purchase or send us an e-mail and one of our Customer Support Representatives will gladly assist you finishing your Purchasing Process correctly.
Verification in Process: Once the shopping process has been correctly fulfilled, and you are a first time shopper, we may call you to verify your order. Meanwhile, the order will appear as "Verification in Progress" and the PIN number will not be sent until the order is approved. If you are not a new shopper, the reason for your order to be in this status is due to the fact you are probably using a new credit card or due to other exceptional reason. However, your order will be approved in a matter of minutes without any need to confirm it by phone.
Approved: In this case, the shopping process has been correctly fulfilled, your credit card has been charged and your PIN number has been sent to your e-mail account. In case you have not received it, you can now see your PIN's online automatically once the order is approved. You will be able to see your PIN online at your account by clicking on 'PIN' at your 'Order History'.
Manual Verification: In these cases, your order and credit card have been processed. However, your credit card has been declined by the system. Please note that this can sometimes happen in online transactions, even with perfectly good cards. Please give it one more try, checking you have entered the correct information, note that your debit card must have an expiration date and the possibility to accept charges in US Dollars. You may also try using a different card, and you'll be able to buy without any problems. If this is your case, please retry your purchase or send us an e-mail and one of our Customer Support Representatives will gladly assist you finishing your Purchasing Process correctly.
Cancelled: Orders are cancelled for several reasons. For instance, when we call you to confirm your first order, you realized that the card you purchased cannot be used from your country. When the order is cancelled, the PIN will not be sent and the charges made to the credit card are declined.
Q: What does Pinless Dialing mean?
A: Pinless Dialing means that you can use your calling card without having to enter your PIN every time you call. Our system allows you to set up to 6 different numbers for free to use as Pinless Dialing locations. These are the numbers from where you will be using your calling card most often (for example your home or office) and can be both landline and cell phone.

Q: How do I search for the best Calling Card for me?
A: To purchase one of our cards, if you already have an account with us, we strongly recommend login in first. If you do not have an account, when clicking on 'Proceed to checkout' you will be able to create one. To select a card, in our home page please select the origin and destination of your call and click on 'Search Now'. In the following page you will find the card listings, sorted from the lowest rating to the highest. Once you have selected the card you wish to buy, click on 'Add to Cart'. In the following page you will be able to Add or Remove the calling cards selected. Finally, when clicking on 'Proceed to Checkout' you may Review your Shopping Cart, add a coupon code (if available) and select your Payment Method. Currently we accept payments with credit or debit cards such as American Express, Mastercard, Visa, Diners and Discover. You can also pay with PayPal accounts. When purchasing our cards, you will receive an e-mail with your calling card's PIN, access numbers, dialing instructions and technical support numbers.
Q: How does PC to Phone work?
A: By using 'PC to Phone', you will be establishing a phone call from your computer to a regular phone or cellular anywhere in the world, at amazing rates! This service uses your current internet connection to establish high quality & low-cost calls.
Q: Will I be charged for creating an account?
A: No. Creating an account is totally free! Please note, that if you lost your password to login there is no need to open a new account. You may retrieve your password by entering your e-mail address here.
Q: Where can I use the wireless cards?
A: If you are going to make calls using a toll-free number as access number you won't be charged by your land line phone company. If you are going to make calls using a toll-free number as access
number of USA Card or Green Card you will be charged by your cell phone company. You can use Green Card if your cell phone provider doesn’t charge for calls, when you are using access numbers of this calling card.
Q: What is your refund policy?
A: We are resellers of products that other companies manufacture, and for that reason we are not able to place a refund or exchange any calling card that has been used. However, we will be happy to exchange any unused phone card for a different one of equal value.
Q: I want to make an International phone call, but I don't know the destination country area code. Can you help me?
A: Yes! Just visit this page.
Q: My question isn't here. How can I get in touch with a real person at Bestratescall.com? Do you offer Customer Support?
A: Yes, you may contact us by phone or e-mail here. Our team is dedicated to providing you with the necessary assistance, for a total satisfaction.
 

Frequently asked questions about prepaid phone cards.
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