1) To purchase one of our cards, if you already have an account with us, we strongly recommend login in first. If you do not have an account, when clicking on 'Proceed to checkout' you will be able to create one. Creating an account is totally free!

2) We actually accept credit and debit cards (Visa, MasterCard, Amex, Diners and Discover) and charge in US Dollars. We also accept payments via PayPal (an Ebay company) for US customers. If you are using a debit card, you should enter the data as if it were a credit card. In order for your purchase to be approved, your debit card must have an expiration date and the possibility to accept charges in US Dollars. We are working hard to be able to add new and more flexible payments methods in future.

3) After finishing the Purchasing Process, you will be shown the result of the order process and you will be notified of your order status:

Open: In these cases, the order has not been processed yet. The calling cards have been selected but for some reason the shopping process has not been correctly finished. In these cases, your credit card has not been charged yet, nor will you receive your PIN numbers.
Remember that your purchase will only be registered when the shopping process is fulfilled and the system displays a confirmation message on screen. If this is your case, please retry your purchase or send us an e-mail and one of our Customer Support Representatives will gladly assist you finishing your Purchasing Process correctly.
Verification in Process: Once the shopping process has been correctly fulfilled, and you are a first time shopper, we may call you to verify your order. Meanwhile, the order will appear as "Verification in Progress" and the PIN number will not be sent until the order is approved.
If you are not a new shopper, the reason for your order to be in this status is due to the fact you are probably using a new credit card or due to other exceptional reason. However, your order will be approved in a matter of minutes without any need to confirm it by phone.
Approved: In this case, the shopping process has been correctly fulfilled, your credit card has been charged and your PIN number has been sent to your e-mail account. In case you have not received it, you can now see your PIN's online automatically once the order is approved. You will be able to see your PIN online at your account by clicking on 'PIN' at your 'Order History'.
Manual Verification: In these cases, your order and credit card have been processed. However, your credit card has been declined by the system. Please note that this can sometimes happen in online transactions, even with perfectly good cards.
Please give it one more try, checking you have entered the correct information, note that your debit card must have an expiration date and the possibility to accept charges in US Dollars. You may also try using a different card, and you'll be able to buy without any problems.
If this is your case, please retry your purchase or send us an e-mail and one of our Customer Support Representatives will gladly assist you finishing your Purchasing Process correctly.
Cancelled: Orders are cancelled for several reasons. For instance, when we call you to confirm your first order, you realized that the card you purchased cannot be used from your country. When the order is cancelled, the PIN will not be sent and the charges made to the credit card are declined.

4) When purchasing our cards, you will get an e-mail with your card's PIN and access numbers, Dialing Instructions and Technical Support numbers.
You can now see your PIN's online automatically once your order is approved. You will be able to see your PIN online at your account by clicking on the approved order at your 'Order History'. This way you won't have to rely on e-mails.